Frequently Asked Questions

  1. What is Hub’s Virtual Order Desk (or VOD)?
  2. How do I Use the VOD?
  3. I’m not sure of the name of the product I need to look up?
  4. What Happens When I submit an Order using the Virtual Order Desk’s Order pad?
  5. Will I get Billed for the Products I am simply requesting on Quote For?
  6. I like working with my Salesperson. Will I be working with someone else if I use the Hub Virtual Order Desk?
  7. I’m not sure if you carry something I’m interesting in buying. How do I list it on the Virtual Order Desk?
  8. Will my information be kept private?
  9. Can there be more than one user from my company?

 

  1. What is Hub’s Virtual Order Desk (or VOD)?
    Hub’s Virtual Order Desk is just what it implies. It is your order desk that exists on Hub’s website. It is a tool you can use any time of day or night. You can request a price or quote on any of our 8,000+ products and even products we don’t regularly stock. You can also place an order by completing the VOD order pad. Your order will get forwarded to the right salesperson and branch and you will be contacted prior to any material being sold or delivered.
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  2. How do I Use the VOD?
    Using the VOD is simple. Simply following the registration steps and you’re ready to use Hub’s Virtual Order Desk. Check out our brief tour of the features available.
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  3. I’m not sure of the name of the product I need to look up?
    No problem. Hub’s entire list of products are searchable by a variety of ways. You can search by typing in the product name in our search engine. Or you can browse our catalogue. Or you can search by your own personal purchasing history with Hub.
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  4. What Happens When I submit an Order using the Virtual Order Desk’s Order pad?
    Good question. Using the order pad is a simple and easy way to submit an order to Hub. You can submit this order any time of day or night because you do it on line. It’s easy because you can order using information from your order history with Hub – whether it is a product we stock or buy special. All the info is right there making your next order a breeze. When you complete the order and submit it, the order will get forwarded to your salesperson. They will call you and/or your company and confirm the details of the order. Only then will the order be processed – so there are no surprises.
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  5. Will I get Billed for the Products I am simply requesting on Quote For?
    Not until you give us the go ahead. Your request for a quote or price is simply just that - a request. You need to call us back to give us the go ahead with the order – just like you do now. Same thing with Hub’s Virtual Order Pad. You submit the order via the order pad and nothing gets shipped or sold until that order is confirmed by your company.
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  6. I like working with my Salesperson. Will I be working with someone else if I use the Hub Virtual Order Desk?
    No. You will still be using your same salesperson. Simply list the salesperson’s name when you submit your order or quote request and that submission will be forwarded to your salesperson to follow-up on.
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  7. I’m not sure if you carry something I’m interesting in buying. How do I list it on the Virtual Order Desk?
    The order desk allows you to order or get price quotes on almost an endless number of products. Simply put the manufacturer’s part’s name and/or part number and we can do the rest. Of course, we will contact you before anything is ordered. If you want to buy this in the future the Hub VOD keeps a record of all your orders. The information is there to recall the next time you need to order that product.
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  8. Will my information be kept private?
    Yes, your company information will not be shared with any marketing group.
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  9. Can there be more than one user from my company?
    Yes, You may have as many users as you like. Also, you are able to set individual parameters for each user.
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Disclaimer
Prices posted on this website may vary from branch prices and refer to currently available stock. Pricing herein represent prices for cash, debit or credit card purchases only. No payment terms are associated with website purchases.
Because of the possibility of human and mechanical error as well as other factors, Hub is not responsible for any errors or omissions, by either its own or its information providers. All information is provided "as is" without warranty of any kind. Hub makes no warranties or representations and disclaims all express, implied and statutory warranties of any kind, including as to accuracy, timeliness, completeness, merchantability or fitness for any particular purpose.
For a more detailed explanation please refer to our website's terms and conditions.

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VOD Frequently Asked Questions

VOD Signup Tutorial